MP3 Troubleshooting FAQ

How do I download the album/track that I just purchased?

Step 1: Starting your download
This email contains a link for you to click in order to download your mp3 album/track. Click the link to start the transfer and you’ll be prompted to either “save” or “open” the file. You’ll want to select “save” and TAKE NOTE OF THE TARGET LOCATION that your browser will save the file to.

If you’re not getting the dialogue box asking what you’d like to do with the file, take a look further down at the “Digital Download FAQ” for some common issues.

Step 2: Completing the transfer
Once the download starts, it’s important that it finishes in its entirety before attempting to open it. Single track downloads will be saved to your computer as a single MP3 file. Full album downloads will be stored as a compressed .zip file which will need to be unzipped.

Step 3: Locating files
Once the transfer is complete, you’ll need to find the files that you’ve just downloaded. In Windows, most browsers will save files to the “downloads” folder which you can find inside “my documents.” For Mac, the default destination is the desktop. If the files aren’t in those default locations, you can find the target location from that dialogue box that was discussed in the first step.

Step 4: Extracting files (full album only)
If you’ve bought and downloaded a full album, you’ll need to extract or “unzip” the files before you can play, burn, or import them into your media player. The unzipping process will vary depending on what software you use to handle .zip files and what operating system you’re using. In most cases, simply double-clicking on a file will begin extracting the contents. In some cases you’ll be prompted to select a destination for the unzipped folder. Otherwise, it’ll typically be unzipped to the same root folder as the original .zip file.

Step 5: Enjoy!
Once everything is saved and extracted, you can use your MP3s in any way you like. All digital downloads can be stored in your media library, or synced with your mobile MP3 player for you to take with you.

-When I click the download button, nothing happens?
Typically if the file transfer didn’t initiate at all, it means that the dialogue box was blocked by your browser. Click the link again and try that download one more time. Keep an eye out for a pale orange/yellow bar at the top of the browser window (just below the address bar) that says “To protect your security (internet explorer, firefox, etc) has blocked a pop up, click here for more options.”

Click that bar and you should have the option to “download file.” once you’ve selected to download the file, you’ll need to click the green download button once more to start the transfer.

-Should I choose to “save” or “open” my file?
When asked what you’d like to do with your download, you’ll want to select “save.” Regardless of whether you download a full album or a single track, you’ll want to actually save the file to a place that’s easily accessible (like your “documents” or “my music” folder) before importing it into your media player. The default location for downloads in windows is the “downloads” folder (which can be found in “my documents”). The default location for Mac is the desktop.

-Should I choose to “save” or “open” my file?
Full album purchases are stored in a .zip format, meaning they’re compressed and have to be “unzipped” before you can burn them to CD or import them into your media player. You may need to log back into your account and select to “save” the file rather than open it with a specific program. Once you do you’ll be able to unzip the file.Depending on your operating system, unzipping the files should be as simple as just double clicking on the downloaded file. You may need to follow some prompts to select the location of the unzipped folder or click the “Extract All” button in newer versions of Windows.

-How do I import tracks into iTunes / Windows Media Player?
In most media players you can import music by simply dragging and dropping the MP3s into your music library. Just open both iTunes and the folder that your music is stored in. Select the files you want to transfer and drag them to the “Library” in iTunes. Alternatively, you can click “file.” If you’re having trouble, check your player’s help section for specific instructions about how to import audio.

-How can I re-download my album if I wasn’t able to complete it initially?
You can re-download tracks or albums that you’ve purchased by simply clicking the link in your Purchase Receipt email sent to you upon completion of your purchase. You have a maximum of 5 times you can click the download link per purchase made. When you click the download link, the track or album will start the transfer again.

-How can I manually add the art work to iTunes?
Locate your file under "Songs" then click on FIle - Get Info - Art Work, then you can drag the picture to the space.